Notice Board :

Call for Paper
Vol. 8 Issue 9

Submission Start Date:
Sep 01, 2021

Acceptence Notification Start:
Sep 10, 2021

Submission End:
Sep 15, 2021

Final MenuScript Due:
Sep 28, 2021

Publication Date:
Sep 30, 2021
                         Notice Board: Call for PaperVol. 8 Issue 9      Submission Start Date: Sep 01, 2021      Acceptence Notification Start: Sep 10, 2021      Submission End: Sep 15, 2021      Final MenuScript Due: Sep 28, 2021      Publication Date: Sep 30, 2021




Volume V Issue III

Author Name
Dr. Upendra Singh Panwar
Year Of Publication
2018
Volume and Issue
Volume 5 Issue 3
Abstract
This research explores the perception of customers regarding service quality dimensions towards the Indian and Thai Banks. Data were collected using SERVQUAL (Perception) scale of Parasuraman, Zeithml, and berry from two convenience samples of bank customers (101 in India and 101 in Thailand). It was observed that there is no significant difference in Tangibility, Reliability, Assurance and Empathy but in Responsiveness there is significance difference is found in Indian and Thai banks. Indian and Thai bank managers should recognize the importance of “Responsiveness” in service delivery by implementing appropriate customer’s oriented strategies.
PaperID
2018/IJTRM/3/2018/11632

Author Name
Srashtika Gupta, Mr. Mubeen A. Khan
Year Of Publication
2018
Volume and Issue
Volume 5 Issue 3
Abstract
Cloud computing is a popular subject across the IT industry, but risks associated with this new technology and delivery model is not yet well understood. Because of the attractive features of cloud computing many organizations are using cloud storage for storing their critical information. The data can be stored remotely in the cloud by the users and can be accessed using clients as and when required. This technology provides services with one of the three service models: Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). This model allows users and organizations to share their vital information, crucial computing resources across the world. Securing these essential resources from the unauthorized access of the users is one of the major issues which leads to reduce the growth of this technology in the Information Technology (IT) Industries.
PaperID
2018/IJTRM/3/2018/11649

Author Name
Dr. Upendra Singh Panwar
Year Of Publication
2018
Volume and Issue
Volume 5 Issue 3
Abstract
Purpose: The aim of this research paper is to compare perceptions of bank service quality dimensions among Indian and Thai customers, and to determine perception differences of service quality dimensions in both countries. Design/methodology/approach: Data were collected using SERVQUAL (Perception) scale of Parasuraman, Zeithml, and berry 1986, 1988) from two convenience samples of bank customers (101 in India and 101 in Thailand). Service quality was measured using the five SERVQUAL dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Data were analyzed using Normality, Reliablity and ANOVA.
PaperID
2018/IJTRM/3/2018/11650

Author Name
Avani Trivedi, Dr. Dhanraj Verma
Year Of Publication
2018
Volume and Issue
Volume 5 Issue 3
Abstract
Management Information Systems (MIS) is the key factor to facilitate and achieve efficient decision making in an organization. This research explores the extent to which management information systems implemented to make successful decisions at BPO’s companies. The research examined whether the selected BPO’s companies of Madhya Pradesh vary as to the use of Management Information Systems leadership of decision making for strategic planning purposes. The research adapted the quantitative research design to examine two research hypotheses. A total of 160 forms were equally distributed to those who are working at different management levels at the selected organizations. The results of the research showed that MIS control was primarily used to enhance strategic planning in BPO’s companies. The regression analysis revealed that Tactical planning is found to have no effect on Decision Making, while Strategic planning has a clear effect on the Decision Making Effectiveness in BPO’s companies.
PaperID
2018/IJTRM/3/2018/11651