Author Name
Papri Ray, Dr. Y.V. Rao, Hari Om Harsh, Aishwarya Ray
Abstract
The critical success factors for the business process optimization are considered to be as: top management commitment and right communications, alignment to organisational strategy, reengineering of the right process, behavioural issues of employees regarding motivation and resistance to change must be handled effectively for proper change management, voice of external and internal customers. Internal factors are impact on time, cost, quality and flexibility. The external factors are profits, revenue, cost reductions, customer satisfaction. Considering the above factors for further study, this paper discusses the framework for Business process reengineering implementation to increase profitability and ease of doing the business. The paper presents gate or check-points based approach for the implementation.